NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
X10 r9000 wont stay connected to xbox one s
I had an Asus rt87u that worked perfectly. I upgraded to the r9000. I have kids and a very connected home with typically 8 to 10 devices on the network. All work fine wired or wireless except my xbox one s..... note it worked for many months with the Asus. Whenever I turn off the xbox, the next time I turn it on it won't connect. When I run the network diagnostics on the xbox it says "unable to get an ip address please reboot your router or modem"....(it has a static ip). When I reboot the x10 it connects until the next time I turn on the xbox. This happens 100% of the time whether I turn the xbox off for 5 minutes or 5 hours. For the price of this router very annoying as we have to reboot all the time. This is a hard wired connection.
Well, I owe Netgear and the Community an apology. Turning of the Xbox Instant On feature solved it. Now I can start hounding Microsoft.
19 Replies
did u reserve the ip for the xbox in the router ?
i been usin netgear routers along time an i always just reserve the ips in the router n leave the xbox on auto for all that it always connects but i also use cat6a network cables i dont trust wifi for anything
- Yes its reserved in the router and I have tried static and auto on the xbox with same results. Thx.
Wow, this is my first Netgear router in a long time. I opened a formal support ticket to use my 90 days free support. So far I am into it a week with 4 responses that have nothing to do with the problem I outlined. They have suggested I change the wireless channel (it's hard wired ethernet connection clearly stated in my post).....they suggest I use a static IP, again clearly outlined that both static and 'auto' have been tried. etc etc.....I don't think they actually read what we submit! At this rate I will be at my 90 days with noone really even replying to the issue I am trying to solve. You would think it would escalate after a while to a more experienced staff member.
Did you try different LAN ports on the router?
How about a different cable?
Do you have a computer that's directly plugged in through cable? If yes, will it experience the same problem about the IP?
If not, perhaps use the port and cable that's using to isolate.
