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Forum Discussion
XR 500 can't detect internet but AC 1750 does just fine.
Hi, I recently purchased an XR 500 and tried all day yesterday to get it to work. My old router is a Nighthawk AC 1750 and it still works. I live in montana and have dsl service through a comtrend vr 3030 modem. The internet light is white/blinking white while its trying to connect but no dice. I've upgraded to the latest firmware and tried messing with the dsl modem to the point where I lost internet even through the old AC 1750. I had to do a backup restore on that to get back my internet. Does anybody have any ideas please? It shouldn't be this hard to get up and running. Thanks guys.
PS I took the XR 500 to my dad's house, plugged it into his mesh wireless internet and it detected his internet just fine. It must be my damned modem somehow not giving the XR 500 what it requires.
13 Replies
> [...] My old router is a Nighthawk AC 1750 and it still works. [...]
"AC 1750" is a speed, not a model number. Look for "Model" on the
product label.The non-psychics in your audience also can't see how it's configured.
> [...] comtrend vr 3030 modem [...]
That looks to be a simple modem. If your DSL connection uses PPPoE,
then you'd need to configure that on your (new) router.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Read.> [...] The internet light is white/blinking white [...]
What are _all_ the LEDs doing?
> [...] It must be my damned modem somehow not giving the XR 500 what
> it requires.Or, your (new) router is not giving your ISP what _it_ requires. Or
something else is wrong.
antinode wrote:> [...] My old router is a Nighthawk AC 1750 and it still works. [...]
My old router is a R6700v3
"AC 1750" is a speed, not a model number. Look for "Model" on the
product label.The non-psychics in your audience also can't see how it's configured.
Here are some creenshots of the configurations the last screenshot is the R6700v3's config, sorry about order, and the first three are the new router's config screen shots.
> [...] comtrend vr 3030 modem [...]
That looks to be a simple modem. If your DSL connection uses PPPoE,
then you'd need to configure that on your (new) router.As far as I know the modem's not PPPoE
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual. Read.> [...] The internet light is white/blinking white [...]
What are _all_ the LEDs doing?
All the lights were white
> [...] It must be my damned modem somehow not giving the XR 500 what
> it requires.Or, your (new) router is not giving your ISP what _it_ requires. Or
something else is wrong.I also tried going back to an older firmware but now am back to the newest one I could find.
In AP modem it works when it's plugged into the old router.