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Forum Discussion
Firmware 1.0.9.6 Issues
After upgrading to the latest firmware on my RS700, some wireless devices cannot connect to my EX80 extender. I don't have the one-network name bs enabled but it was working fine before this router firmware upgrade. I had to revert back to the old firmware to get it working again. Why don't they test these things thoroughly before releasing???
12 Replies
Is this the EAX80?
Did you factory reset the router after new FW was applied to see if this changed the behavior?
What FW is loaded on the extender?
What channels are you using on the RS router for 2.4 and 5Ghz?
What devices are you connecting to extender? Did some connect?
Distances between the RS router and extender?
Again. Everything worked before the upgrade. I blame it one the upgrade. NETGEAR needs to do better. Put out a fix.
Is this the EAX80?
Did you factory reset the router after new FW was applied to see if this changed the behavior?
What FW is loaded on the extender?
some wireless devices cannot connect to my EX80 extender.
Which WiFi extender is this?
EX8000 - https://www.netgear.com/images/datasheet/networking/wifirangeextenders/ex8000_ds.pdf
or EXA80 - https://www.netgear.com/images/datasheet/networking/wifirangeextenders/eax80.pdf
It might help the engineers diagnose the problem if they know something about "some wireless devices". i.e. What devices are they?
and perhaps more detail about "Cannot connect".
- They do not detect the WiFi SSID broadcast by the extender?
- They attempt to connect and receive an error message?
- They connect but have no internet?
It's the EAX80. Sorry, I put the wrong model number in my post.
I'm not exactly sure what they are doing but I am not able to access these devices through their respective apps:
Pet Safe automatic feeder - Shows as offline
Samsung Smart Switch- Shows as offline
Geenie Flood Light - Shows as offline
I think they are connecting but not able to reach the internet. The reason I say this is the Geenie Flood Light is not flashing (disconnected from network) but it is offline in the app.
Hope this helps.
If you turned OFF the EAX do these devices connect to the RS router at all or are they too far way?
Does the EAX80 show as connected too the RS using the RS web page?
EAX80, thanks. Since everything is working again, there are no diagnostic steps at this point.
When new firmware comes out, there are some steps that can be taken, such as looking at the management information on the RS700 and the EAX80 to see if they report the devices as connected.
Were there some devices which appeared to connect correctly to the EAX80 after that firmware update?
The only ones that connected were the wired ones. None of my wireless devices (except for my phone) that connected to the EAX80 worked. I also noticed that the webpage for the EAX80 was sluggish.
We will look into the issue. At the meantime, you may downgrade to firmware v1.0.7.96 first. Thanks.
Hi musicmanrdu2020 ,
I just PM you a link for the trial firmware, could you give it a try to see if it resolves the issues you ran into? Thanks.
We could reproduce the issue with the FW v1.0.9.6 and an EAX80 in our tests, and the trial firmware worked OK in the setup.
