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Forum Discussion
Netgear RS500-NAS after power cycle only ethernet works
Brand New RS500-NAS purchased. Setup and all works well and in use for about 5 days. Power cycled the unit and the ethernet came back on, but the wireless was off. Looked in config, and saw wireless off. I power cycled router again, and wireless is still off but the ethernet is on. I went into wireless the config via ethernet, and saw the wireless is highlighted and off. I turned on the wireless. After the config change reboot the unit power cycled and the wireless came back on. I power cycled again, and ethernet and wireless came back on. I regularly turn off my power to all internet in my home when not there. Since I have had this unit, it has worked well, but the question is, how long till this happens again? The radios in the router failed to start on their own and turned off wireless in configuration on it's own. Is this a bad unit? Is this router capable of being power cycled when needed for use?
6 Replies
Any anyone pushed the wifi radio button?
What FW version is loaded on the router?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?Any anyone pushed the wifi radio button?
No, it is on top of our kitchen cabinet and my wife cannot even reach up to it.
What FW version is loaded on the router?
The latest FW is loaded and it was updated by me requesting, and is set to automatic updates.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
TMobile Home internet G4AD
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Using the best CAT 6 cable between router and home internet.
What channel configurations are currently set on the router?
pre set by router.
Any Wifi Neighbors near by? If so, how many?In a very rural area. Neighbors wifi is distant and very weak but on a separate channel looking at wifi survey when setting up and after 1 week in use.
Sorry Tmobile G4AR Router Modem utilized. It is on separate channel broadcasting also for no interference.
What is the distance between the ISP modem and the RS router?
So lets disable the WiFi radios on the ISP modem and see if this happens again.
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
Try option #2 first...What channel configurations are currently set on the router and ISP modem exactly?
