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Forum Discussion
RS140 Previously configured device does not connect to the Wi-Fi network.
Hi, I have my company laptop and it ran out of battery while connected to my company's VPN. It also uses Cisco Anny Connect. After recharging, it won't connect to the Wi-Fi network with my RS140 router. I've already restarted the modem and router, and removed the network from the laptop. The other devices are still working fine.
8 Replies
Truly odd. It was working correctly... and now it's not able to connect.
removed the network from the laptop
This sounds like opening the Network settings clicking on the WiFi network name, and then clicking on "Forget".
(which then allows the user to click on the WiFi network name, enter the password, and then click "Connect".
correct?
Will the laptop connect to any other WiFi network? such as...
- Guest WiFi on the RS140?
- Hot Spot from a cell phone?
Does the RS140 have any features enabled which regulate device connection, such as
- Access Control
- Smart Parental Controls
- Armor
Yes, it connects to another network (mobile, work Wi-Fi, Ethernet cable to the router). I don't have guest network, Armor, Parental Control, or Access Control enabled.
It says it's not possible to connect to the network. Acquiring IP address
it won't connect to the Wi-Fi network with my RS140
Does the RS140 WiFi network appear as "available" on the laptop?
Is there an error message?
I've already restarted it several times.
Forget the wifi profile on your laptop that had been connected to the router. They try to re-connnect.
Contact the companies IT group for help and support with that laptop since it had been connected prior.
Can you do a restart on the laptop to ensure that Cisco Any Connect is not running and then search for available WiFi connections?
