Forum Discussion
RS500 has network dropout for both wired and wireless devices
I have a Netgear RS500 Wifi7 router I purchased a few months ago. It is connected through a TP-Link 5 port 2.5G ethernet switch (TL-SG105S-M2). So I have wired connections and wifi connections. I am having network dropouts for seconds when connected on both wired and wireless connections. For example, on a wired connection with Microsoft Teams, I will get network issues. On a wireless iPhone 16, using Wifi Sweetspots app, I see sporadic drops from 700 mbps down to under 100, and then back up, and then later the same. Is there a configuration issue? I have used the settings out of the box.
Ok. NG is making tuning adjustments to the PE feature. Hopefully next FW update or an PE update will make it better so you can turn it back ON.
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
7 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
Is Protection Engine enabled on the RS routers web page? Under Advanced Tab/Administration/Security. If so, disable this feature, apply the change and reboot the router.THanks for the response. FOrgot to include the info you asked for...
What Firmware version is currently loaded? - V1.0.1.60
GUI Language Version - V1.0.0.449
Protection Engine Version - 2.2.214.4/1.0.0.2061
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
NetGear cable modem CM3000
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
One Cat8 3 ft cable to TP-Link, then come Cat6, Cat8 cables for the 4 wired devicesIs Protection Engine enabled on the RS routers web page? Under Advanced Tab/Administration/Security. If so, disable this feature, apply the change and reboot the router.
Protection Engine under Advanced-Security is ONUnchecked Protection Engine and applied.
Powercycled the Router, waited 1 minute
Checking Wifi via Wifi Sweetspots appGeneral question of debugging these issues. What applications are there to assist in capturing network connectivity over time for post review? On my iPhone, I found Wifi Sweetspots, but for some reason I cannot save the file. Any others (Windows or iOS) that would assist here? Thanks!