RS700 - Factory resets every time it loses power

Question

Hey All,&nbsp;I recently started to leverage my RS700 as the main router in my home and have noticed that any time it loses power (e.g. manually unplugging the device, a home power outage, etc.), it resets to factory settings and requires me to go through the installation again. Anyone else experience this behavior and/or does any have any suggestions for how to stop this from happening?&nbsp;&nbsp;Here is what I have already tried:&nbsp;1. I upgraded to the latest firmware (v1.0.7.96). It did not fix the issue.2. Performed a factory reset by holding the reset button on the router down for 10 seconds. The device successfully reset but still resets with a power failure&nbsp;Thanks for your help and thoughts in advance.

BH_C · Answer

Hi twizy4​ , sorry for the late reply. I've just PM you with the recovery instructions. Thanks.

FURRYe38 · Answer

I would make contact with NG support and ask about this. Might ask about RMA options.
BH_C&nbsp;
DarrenM&nbsp;

BH_C · Answer

Hi&nbsp;Ilflyer12, can ytou dobule check if the RS700 is running firmware v1.0.7.96 now?

Ilflyer12 · Answer

Hello,&nbsp;Thanks for the suggestions. I am confirming I am running&nbsp;Firmware Version V1.0.7.96_2.0.96. I also have noticed that it will not allow me to back up my config (the button does nothing when clicked in the GUI) so something definitely is off.&nbsp;

BH_C · Answer

Thanks. I will check with the team to see how we can capture some clues. I will get back to you on this.

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RS700 - Factory resets every time it loses power

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