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Ilflyer12's avatar
Ilflyer12
Guide
Mar 02, 2025

RS700 - Factory resets every time it loses power

Hey All,

 

I recently started to leverage my RS700 as the main router in my home and have noticed that any time it loses power (e.g. manually unplugging the device, a home power outage, etc.), it resets to factory settings and requires me to go through the installation again. Anyone else experience this behavior and/or does any have any suggestions for how to stop this from happening? 

 

Here is what I have already tried:

 

1. I upgraded to the latest firmware (v1.0.7.96). It did not fix the issue.

2. Performed a factory reset by holding the reset button on the router down for 10 seconds. The device successfully reset but still resets with a power failure

 

Thanks for your help and thoughts in advance.

11 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 03, 2025

    I would make contact with NG support and ask about this. Might ask about RMA options.

    BH_C 

    DarrenM 

    • Ilflyer12's avatar
      Ilflyer12
      Guide
      Mar 04, 2025

      Hello,

       

      Thanks for the suggestions. I am confirming I am running Firmware Version V1.0.7.96_2.0.96. I also have noticed that it will not allow me to back up my config (the button does nothing when clicked in the GUI) so something definitely is off. 

      • BH_C's avatar
        BH_C
        NETGEAR Expert
        Mar 04, 2025

        Thanks. I will check with the team to see how we can capture some clues. I will get back to you on this.

  • travcar's avatar
    travcar
    Aspirant
    Jul 27, 2025

    I am also having this issue with the RS700 doing a factory reset after every power outage. I have tried all of these solutions without success. I tried a new newgear power supply adapter that also didn't help. I suspect a hardware problem withvthe NVRAM.

    If there is a solution, can someone please post it or send me a message. Does the RS 500 have the same problem?

    • BH_C's avatar
      BH_C
      NETGEAR Expert
      Jul 27, 2025

      Hi travcar​ ,

       

      Please reach out to NETGEAR customer suppport (1-866-534-9377) for the problem you ran into. You can also PM me your RS700's serial number, your name, and you contact info, I will arrange a suppoprt expert to reach out to you. If you have already reached out to the customer support but there's no progress, please PM me your support case number.