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Forum Discussion
RS700 - Factory resets every time it loses power
Hey All,
I recently started to leverage my RS700 as the main router in my home and have noticed that any time it loses power (e.g. manually unplugging the device, a home power outage, etc.), it resets to factory settings and requires me to go through the installation again. Anyone else experience this behavior and/or does any have any suggestions for how to stop this from happening?
Here is what I have already tried:
1. I upgraded to the latest firmware (v1.0.7.96). It did not fix the issue.
2. Performed a factory reset by holding the reset button on the router down for 10 seconds. The device successfully reset but still resets with a power failure
Thanks for your help and thoughts in advance.
12 Replies
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Hi alps34
Please reach out to NETGEAR customer suppport (1-866-534-9377) for the problem you ran into. You can also PM me your RS700's serial number, your name, and you contact info, I will arrange a suppoprt expert to reach out to you. If you have already reached out to the customer support but there's no progress, please PM me your support case number. Thanks.
I am also having this issue with the RS700 doing a factory reset after every power outage. I have tried all of these solutions without success. I tried a new newgear power supply adapter that also didn't help. I suspect a hardware problem withvthe NVRAM.
If there is a solution, can someone please post it or send me a message. Does the RS 500 have the same problem?
Hi travcar ,
Please reach out to NETGEAR customer suppport (1-866-534-9377) for the problem you ran into. You can also PM me your RS700's serial number, your name, and you contact info, I will arrange a suppoprt expert to reach out to you. If you have already reached out to the customer support but there's no progress, please PM me your support case number.
Hello,
Thanks for the suggestions. I am confirming I am running Firmware Version V1.0.7.96_2.0.96. I also have noticed that it will not allow me to back up my config (the button does nothing when clicked in the GUI) so something definitely is off.
Thanks. I will check with the team to see how we can capture some clues. I will get back to you on this.
