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Sozzled's avatar
Sozzled
Aspirant
May 13, 2024
Solved

RS700 blocking connection to office VPN

I use a VPN when I am working from home to access the server in my office on the office network. I do this just by configuring the vpn in windows and connecting.

Since I purchased the RS700 a few weeks ago I cannot access the VPN, receiving the error message "A connection to the remote computer could not be established, so the port used for this connection has been closed"

I can still access theVPN successfully using an old router in my home network or even by hotspotting on my mobile but for some reason this router is blocking the connection.

Any ideas?
  • BH_C's avatar
    BH_C
    May 13, 2024

    Hi Sozzled,

    There was a VPN pass through issue reported previously (Windows VPN client could not connect to the corporate server in the remote), and we have fixed the issue for that customer. I will PM you the link for the trial firmware, would you like to give it a try?

12 Replies

  • I've just purchased an RS700 for Wifi 7 and am seeing the same thing. I connect to my office server via vpn using a windows-configured vpn on my laptop. The RS700 gives me an error but I can still connect even with a mobile hotspot or other networks.

    Cant find any tech support at netgear to help with this, they plead ignorance.

    Appreciate anyone who can offer a potential solution...I've tried all of the settings that even vaguely sound like they may help.
    • BH_C's avatar
      BH_C
      NETGEAR Expert

      Hi Sozzled,

      There was a VPN pass through issue reported previously (Windows VPN client could not connect to the corporate server in the remote), and we have fixed the issue for that customer. I will PM you the link for the trial firmware, would you like to give it a try?

      • Geewilkr's avatar
        Geewilkr
        Aspirant

        Good afternoon,

         

        I previously reported the issue with the vpn service back in February.  I decided to try firmware 1.0.7.86 and could no longer connect to the vpn.

         

        Would I be able to receive another link, the one I received expired?

         

        Unfortunately, there was no way for me to backup the firmware before upgrading.

         

        Sincerely,

        Gee

  • Where can I get the firmware needed for me to get this VPN passthrough since I too am having this issue.

  • How can I get the firmware update? I'm having the same issue with my VPN

    • valbosc's avatar
      valbosc
      Aspirant

      Thanks, I received. I just check my router is RS300 instead of 700, does the same firmware works?