NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

EurekaJohn's avatar
EurekaJohn
Aspirant
Dec 01, 2024
Solved

Wifi 7 Router ( RS700) Dead

BE19000 Wifi 7 Router was Dead / Bricked when I came home one day. All the lights were on. I performed all the necessary steps to attempt to RESET the router with the help of Netgear Support but they were all unsuccessful. It is still under warranty and eligible for repair / replacement, but I received the router as a gift and don't have the proof of purchase so they are telling me they will not replace the unit. Am I just hosed if the person that gave it to me doesn't have the receipt?

  • FURRYe38's avatar
    FURRYe38
    Dec 02, 2024

    Ask the person who gave it to you if they have the receipt. You'll need to get with NG support on how to process all that. 

    DarrenM BH_C 

13 Replies

Replies have been turned off for this discussion
  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 02, 2024

    Ask the person who gave it to you if they have the receipt. You'll need to get with NG support on how to process all that. 

    DarrenM BH_C 

    • EurekaJohn's avatar
      EurekaJohn
      Aspirant
      Dec 02, 2024

      I was able to get the receipt but the process up to that point has been really time consuming and haven't gotten the type of support I would expect for the cost of the Wifi Router. I'm curious as to what the experience would be if I had purchased the support.