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clumb's avatar
clumb
Aspirant
Jan 24, 2019
Solved

Amazon Cloud Drive service failed, no alert!

Hi,

I just noticed that a file hadn't been synced to my Amazon Cloud Drive so I checked my NAS. Amazon Cloud Drive was turned off.

First I did the update from 6.9.4 Hotfix to 6.9.5 just in case, no change.

I then turned Amazon Cloud back on manually and transfer started immediately.

The log shows the following:

Dec 17, 2018 04:05:20 AMUploading /data/Backup/Photos/xxx.JPG ...
Dec 17, 2018 04:05:23 AM/data/Backup/Photos/xxx.JPG was uploaded to CloudDrive.
Dec 17, 2018 07:59:53 AMERROR: Unauthorized. It could be invalid user account credential or ReadyNAS is not authorized to access your Amazon Cloud Drive. Amazon Cloud Drive sync service is stopped..
Dec 17, 2018 07:59:53 AMAmazon Cloud Drive service stopped.
Jan 24, 2019 01:00:20 PMAmazon Cloud Drive service started.
Jan 24, 2019 01:00:20 PMStarting to scan cloud drive for changes. It could take a while. Please wait.
Jan 24, 2019 01:00:33 PMScaning cloud drive changes is complete.
Jan 24, 2019 01:00:33 PMStarting to index local drive. This could take a while. Please wait.
Jan 24, 2019 01:00:50 PMIndexing local drive is complete.
Jan 24, 2019 01:00:50 PMStarting to scan local drive for changes. It could take a while. Please wait.
Jan 24, 2019 01:00:52 PMUploading /data/xxx/xxx.pdf ...

I'm not too worried about the Amazon service failing, but what does bother me is that there is no alert setting for this error. As a result I spent more than a month with no cloud backup.

Is there a way to add alerts for this kind of error?

ReadyCLOUD Portal
  • B_L's avatar
    B_L
    Jan 29, 2019

    Thank you for reporting issue. We will address this issue in the upcoming release.

4 Replies

Replies have been turned off for this discussion
  • B_L's avatar
    B_L
    NETGEAR Expert
    Jan 29, 2019

    Thank you for reporting issue. We will address this issue in the upcoming release.

  • DrGamete's avatar
    DrGamete
    Aspirant
    Feb 23, 2019

    ReadyNAS 214

    FW (was) 6.9.3, downgraded to 6.8.1

     

    Amazon Cloud Drive connection fails repetitively. FW 6.9.x ACD switch will not switch to enabled. It immediately flips back to disabled. Downgrading to version 6.8.1, ACD will attempt to enable and re-authenticate. It ultimately ends up stoppings service due to the following error.

     

    Sun Feb 17 2019 12:31:58
     
    		 System: Amazon Cloud Drive service stopped.
    Sun Feb 17 2019 12:31:57
     
    		 System: Unauthorized. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with Amazon Cloud Drive.
    Sun Feb 17 2019 3:42:24
     
    		 Volume: Defragmentation complete for volume data.

     

    User credentials are entered correctly and ACD is started but fails after a few hours.

    I believe this is similar to a number of other reported issues, but I'm not sure how it's been addressed.

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Feb 23, 2019
      DrGamete wrote:

      ReadyNAS 214

      FW (was) 6.9.3, downgraded to 6.8.1

       

      This is not a supported downgrade (Netgear supports downgrading 6.9.x back to 6.9.0, but no further).

       

      So you might not get much help on it.

      • DrGamete's avatar
        DrGamete
        Aspirant
        Feb 23, 2019

        StephenB,

         

        Thanks for the comment. I've upgraded back to 6.9.5 to see if the latest FW would fix the issue. No luck, similar to the prior 6.9.x build, when I enable ACD I end up just the spinning circle and the following logs:

         

        Feb 23, 2019 12:37:23 PM
         
        		 System: Amazon Cloud Drive service started.
        Feb 23, 2019 12:13:13 AM
         
        		 System: ReadyNASOS background service started.
        Feb 23, 2019 12:13:12 AM
         
        		 System: Firmware was upgraded to 6.9.5.
        Feb 23, 2019 12:07:18 AM
         

        System: The system is rebooting.

         

        However ACD in the Cloud tab still shows "OFF" and grey'd out.

         

        Cheers,

        Rob

         

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