Forum Discussion

Initiate

Jan 09, 2016

An error occurred during search contacts

In Ready Cloud when you click "share" then choose"Full folder Access" >Next> then enter an Email address of a ReadyCloud email - the following message appears while looking up the user account: Invi...

ReadyCLOUD Portal

OscarOrtiz

Aspirant

Jan 09, 2016

Same, everything was working fine and then any one of my cloud users can access to the data, it says that no device was found, when i tried to add an user, it gave me the error during search contacts, and now on ready cloud login, it says that my passwords are incorrect.

BrianL2
NETGEAR Employee Retired
Jan 10, 2016
Hi bucwoody, haglunds, PeterS250 & OscarOrtiz,

We are currently experiencing a problem with our ReadyCLOUD server at this very moment. We will keep you guys posted once it's been fixed.

Kind regards,

BrianL
NETGEAR Community Team
- haglunds
  Aspirant
  Jan 10, 2016
  Brian,
  
  Any updates?
  
  -Scott
  - haglunds
    Aspirant
    Jan 10, 2016
    Ignore the previous status request.
    
    Everything is now working fine!
    
    Created/deleted ReadyCLOUD users with no more error messages!
    
    WELL DONE NetGear!
    
    Now, how do you ensure this doesn't happen again?