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iPhone ReadyCLOUD Moble Client Network error occured
I am attempting to login to ReadyCloud with Netgear through the app (version 2.0.4) on my iOS (iPhone X iOS v12.2) but unless i turn on the wifi I only get a prompt that states Network Error Occured (sic). If i enable the wifi on my local network I can access just fine. As soon as I turn off the wifi, or I am away from network signal, I get the network error message. What am I doing wrong?
In the settings of your iPhone under "Mobile Network" (I guess that name, as I only have a German version) you can select which app is allowed to use mobile network. Did you check that?
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Hi DPeach,
I understand that you are not able to login to ReadyCLOUD using the app on your iOS when WiFi is disconnected. This is actually normal since you need Internet Connection to be able to login to ReadyCLOUD.
Regards,- Thank you. I thought I was doing something wrong. So if I understand you correctly I cannot access ReadyCLOUD over cellular?
Hi DPeach,
You should still be able to access the ReadyCLOUD if you are using mobile data. Let us try isolating the issue first. Can you access ReadyCLOUD through the web portal (readycloud.netgear.com) when the iPhone is connected via mobile data?
Regards,
In the settings of your iPhone under "Mobile Network" (I guess that name, as I only have a German version) you can select which app is allowed to use mobile network. Did you check that?
- You, my friend, are a genius!! And I feel so retarded!! Thanks you! Sometimes it’s the obvious solution.
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