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Forum Discussion
Solved
iPhone ReadyCLOUD Moble Client Network error occured
I am attempting to login to ReadyCloud with Netgear through the app (version 2.0.4) on my iOS (iPhone X iOS v12.2) but unless i turn on the wifi I only get a prompt that states Network Error Occured ...
In the settings of your iPhone under "Mobile Network" (I guess that name, as I only have a German version) you can select which app is allowed to use mobile network. Did you check that?
Thank you. I thought I was doing something wrong. So if I understand you correctly I cannot access ReadyCLOUD over cellular?
Hi DPeach,
You should still be able to access the ReadyCLOUD if you are using mobile data. Let us try isolating the issue first. Can you access ReadyCLOUD through the web portal (readycloud.netgear.com) when the iPhone is connected via mobile data?
Regards,
- Yes. I am able to login to ReadyCLOUD.netgear.com
Hi DPeach,
I just tried this on our end and I am able to login to the ReadyCLOUD using the iOS app both on WiFi and mobile data. Have you tried uninstalling and reinstalling the app?
May I know also who is the cellular service provider?
Regards,- Thanks again. I have tried uninstall and reinstall. I made sure to have the most current version installed. My cell provider is Verizon.
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