NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
redstamp
Jul 31, 2021Apprentice
Cannot access NAS in Windows Explorer
Seems this occurs on the forum regularly, but I have tried all of the suggested solutions and nothing works. I am trying to access the NAS drives from Windows Explorer from a Windows 10 Pro machi...
- Aug 02, 2021
rn_enthusiast wrote:Lastly, try to change the admin password again on the NAS, from the WebUI - as StephenB suggested. Just to... I don't know... "refresh" something :)
Unreal... in some vague attempt to reset everything, I just tried changing the password to exactly the same password it already was and everything worked.
The previous password was working for web access and SSH, but for some strange reason wasn't working for SMB sharing... reset it back to itself and bingo!
Thanks for all your help!
redstamp
Jul 31, 2021Apprentice
Hi Stephen,
No credentials have been changed from default.
I have exactly the same issue for both my RN104 NASs, so it's not even just a strange corruption by the looks...
Yes, I used the default for XRAID and it is named /data.
Thanks,
StephenB
Jul 31, 2021Guru - Experienced User
redstamp wrote:
No credentials have been changed from default.
Then you need to change the NAS admin password and try it again.
- redstampJul 31, 2021Apprentice
Sorry, misunderstanding I think, when I wrote No, I was referring to Stephen's question. What I should have written was just
The credentials have been changed from the default.
- StephenBAug 01, 2021Guru - Experienced User
The network also has to be classified as private by windows, so that is another thing to check.
Have you tried rebooting the PC?
- redstampAug 01, 2021Apprentice
Checked the network and it is "Private". It was actually using a Hyper-V virtual ethernet switch (quite happily mind), which I had set-up for my Hyper-V VMs, so I disabled that, restarted networking and rebooted. (And yes, I had rebooted a number of times after trying different things over the past 3-4 days), as well as constantly clearing the credentials in Windows Credentials Manager too. BTW, Windows Credentials always save themselves as Persistence: Enterprise, although presume this is normal.
As I was trying to see if I could reset SMB access from the web GUI (and tried turning the service off and back on), I thought useful to relay the SMB settings under the Network Access settings for a sample share (which is same across all shares, except one; admin user and group have read/write access, no Hosts are filtered, DFS is not enabled and Advanced has SMB3 Enabled and Strict Sync checked.
Thanks,
Jon
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!