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Forum Discussion
Cannot invite new users for Readycloud
Model: ReadyNAS 314
Firmware: 6.6.1 (current)
I have my own ReadyCloud account already setup and has been working for a few months. I'd like to setup another account now for one of my staff and cannot find anywhere that allows me to setup the actual account.
Under "Accounts" > "Cloud Users" I click "Invite Users" and receive a prompt saying: "This device is joined to ReadyCloud. To invite users visit <>ReadyCloud<>." I click through the Hyperlink to the website to manage the ReadyCloud and there is no option anywhere to add a new user, or in fact remove any existing ones. All of the ReadyCloud user management appears to be missing?
I have seen in recent days there was a major issue advised by Netgear regarding accounts being deleted and data being lost, has Netgear temporarily removed the ReadyCloud user management interface? If so, can someone please advise on the ETA for a resolution on this?
10 Replies
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Hello rloberto,
You want to invite a new readycloud user, right? Have you already created MyNetgear account for your staff ?
If your NAS device's ReadyCloud is enabled on your ReadyNAS admin page, You can sign in on http://readycloud.netgear.com, and right click a share, then click "share" menu->"Full folder access" option->Input new email address on bottom to invite this new email address.
If your input email address is not a MyNetgear account, he would receive a confirm email. Click the link in email to create a new MyNetgear account and confirm the invitation.
Of cause, you can create a MyNetgear account for your staff before sign in and click "Create a MyNETGEAR account" link, then invite him to a share.
Best Regards.
Having the same problem. I do not want to share a specific folder/share (that function works); rather, I want to grant someone remote access capability using their ID (to be able to access their Home folder). They have a MyNetgear account.
There is no way to do this - as the OP indicated, the software just sends me in a loop, saying "go to ReadyCloud" and there is nothing there.
Tom
Hello rloberto,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,Hi JennC,
Yes I have read through the Netgear notification post and tried the suggestions, of which none worked.
I have removed and reconnected the ReadyNAS from the device, created new accounts and it still will not work.
It is not mission critical, so I thought I would wait until Netgear releases a major revision/firmware to resolve these issues.
Please advise if there is anything else I may try in the meantime?
Regarrds,
RlobertoHello rloberto,
Is the ReadyCloud option on the admin page > Cloud still or already enabled? Please check. PM me screenshot please as this will show the current main ReadyCloud account that has the admin rights in adding/inviting/deleting users.
Regards,
Hello rloberto,
Have you checked if your ReadyCloud is still enabled on your ReadyNAS admin page?
You might want to see this post about ReadyCLOUD problems since 3/30/17.
Welcome to the community!
Regards,
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