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IsabelRW's avatar
IsabelRW
Follower
Mar 05, 2018

Can't register a new user - link in email not working?

We are trying to connect one of our team to our ReadyNAS router on her Mac. She's received the registration email but the link doesn't work. I've just tried going to readynas.remote.com myself and it isn't loading for me either. Is there something going on at ReadyNAS' end?

Troubleshooting

2 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Mar 07, 2018
    IsabelRW wrote:

    I've just tried going to readynas.remote.com myself

    Where did that URL come from?

     

    If you are talking about the ReadyNAS remote service, Netgear discontinued it last September. 

     

    ReadyCloud is the current VPN service (readycloud.netgear.com).

     

     

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Mar 05, 2018

    What router are we talking about there? The model number? (ReadyNAS is usually used to describe Netgear's network attached storage.)

     

    What about the firmware version? Is it up to date?

     

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