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Forum Discussion

Andy-J's avatar
Andy-J
Initiate
Oct 16, 2017

Continous backup stopped working

Hi, I've just updated my Readynas 212 firmware to latest version 6.8.1 and have now discovered the continuous backup setting no longer works. Before the update any files/folders created or modified ...
ReadyCLOUD Portal
jozifa's avatar
jozifa
Aspirant
Oct 16, 2017

I have the same problem with my ReadyNas 312. New firmware on iphone version 2.0.0(2027) is not backing up, showing uploading, but not progress. ReadyNas firmware is updated as well.

BingkeX's avatar
BingkeX
NETGEAR Expert
Oct 17, 2017

Hi jozifa,

 

What is your iphone's ios version? Which network does you iphone use? Same LAN with your nas, different LAN, or 3G/4G?

Would you please try to disable and enable backup again?

 

Best Regards.

 

  • jozifa's avatar
    jozifa
    Aspirant
    Nov 20, 2017

    Hi,

    Sorry for late reply due to my email setting error. My iphone 5s version is ios 11.1.2. The media backing up is not uploading. It is on same LAN. The media backup on my other devices, ipads, iphoneSE seems working. I also have tried reset, en/disble it and even reinstall the Readycloud app. 

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired
      Nov 23, 2017

      Hi jozifa

       

      Do other devices where backup is working also run on iOS 11.2? Have you tried using Mobile connection? What is the Firmware version installed on your ReadyNAS?

       

      Do media backups work before your update to iOS 11.2 or ReadyNAS 6.9.0? You may want to try 6.9.1 if you have not updated yet.

       

      I would suggest contacting NETGEAR Support and log a case so experts can assist with troubleshooting and escalate the case to a higher tier if needed.

       

      Hi Andy-J

       

      Have you contacted ReadyNAS Vault support about this? If not I suggest contacting them. You may have to update to the latest version of the application for Vault.

       

      Regards

      • jozifa's avatar
        jozifa
        Aspirant
        Nov 28, 2017

        Hi Marc_v:

        My Mac devices running on IOS 11.1.2 and Readycloud 2.0.0 (2027). Only the Mida BACkup on my 5s phone is not working. Before it updated to new version Readycloud, it worked. Now it seems can find the NAS but indicating uploading only, not progress. On the same time, my iphone 5s can acess files on that NAS. Thanks.

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired
      Nov 27, 2017

      Hi jozifa

       

      I would like to check if you are still having issues with ReadyCloud, Have you tried contacting Support?

       

      Your feedback will be much appreciated..

       

       

      Regards

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired
      Nov 28, 2017

      Hi@Jozifa

       

      We’d greatly appreciate hearing your feedback letting us know if the information We've provided has helped resolve your concern or if you need further assistance.  If ever your concern has been fixed, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

       

       

      Regards

  • jozifa's avatar
    jozifa
    Aspirant
    Nov 28, 2017

    Hi   BingkeX :

    IOS 11.1.2, they are on same home network. cheers

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