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Forum Discussion
Continous backup stopped working
Hi, I've just updated my Readynas 212 firmware to latest version 6.8.1 and have now discovered the continuous backup setting no longer works. Before the update any files/folders created or modified ...
Hi jozifa,
What is your iphone's ios version? Which network does you iphone use? Same LAN with your nas, different LAN, or 3G/4G?
Would you please try to disable and enable backup again?
Best Regards.
Hi,
Sorry for late reply due to my email setting error. My iphone 5s version is ios 11.1.2. The media backing up is not uploading. It is on same LAN. The media backup on my other devices, ipads, iphoneSE seems working. I also have tried reset, en/disble it and even reinstall the Readycloud app.
Hi jozifa
Do other devices where backup is working also run on iOS 11.2? Have you tried using Mobile connection? What is the Firmware version installed on your ReadyNAS?
Do media backups work before your update to iOS 11.2 or ReadyNAS 6.9.0? You may want to try 6.9.1 if you have not updated yet.
I would suggest contacting NETGEAR Support and log a case so experts can assist with troubleshooting and escalate the case to a higher tier if needed.
Hi Andy-J
Have you contacted ReadyNAS Vault support about this? If not I suggest contacting them. You may have to update to the latest version of the application for Vault.
Regards
Hi Marc_v:
My Mac devices running on IOS 11.1.2 and Readycloud 2.0.0 (2027). Only the Mida BACkup on my 5s phone is not working. Before it updated to new version Readycloud, it worked. Now it seems can find the NAS but indicating uploading only, not progress. On the same time, my iphone 5s can acess files on that NAS. Thanks.
Hi Marc:
The firmware is 6.9.0, it is newest version. I think the moblie app (version 2.0.0(2027) is the cause of problem, the old version of the mobile app worked.
Hi jozifa
All of your Mac devices are running on iOS 11.1.2 and ReadyCloud 2.0.0 but only the iPhone 5S is not currently not backing up but can access the files on your NAS?
so the iPhone 5S running on an older version of ReadyCloud other than 2.0.0 is working? ReadyNAS firmware 6.9.1 is now available you may want to try that.
I would try to check this but I would recommend logging in a case with Support so they can properly forward it to engineering.
Regards
Hi@Jozifa
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Regards
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