NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ChristianST's avatar
ChristianST
Aspirant
Apr 20, 2017

Desktop App changed - PRJNAME

Hello,    after working fine for several month my desktop app on my win 10 pc changed to this:    The Login informaion is not saved anymore, so you have to login manually.  The App is co...
Desktop client
PRJNAME App Readycloud
JennC's avatar
JennC
NETGEAR Employee Retired
Apr 20, 2017

Hello ChristianST,

 

What's the desktop app version? Have you trued uninstalling it completely and download the latest or of you already have a copy of the latest, redownload it then reinstall?

 

Regards,

ChristianST's avatar
ChristianST
Aspirant
Apr 21, 2017

Helle JennC, 

I have downloaded the Version 1.15.1292.517 from http://readycloud.netgear.com/client, so I hope it's the latetst. 

I tried both: Uninstalling and installing by the web installer and manually uninstall and reinstall.

Same result :-/ 

Regards 

Christian 

  • JennC's avatar
    JennC
    NETGEAR Employee Retired
    Apr 21, 2017

    Hello ChristianST,

     

    What's your Java version?

     

    It must have something with the component on the computer that the ReadyCloud app is needed.

     

    Regards,

    • ChristianST's avatar
      ChristianST
      Aspirant
      Apr 24, 2017

      Hello JennC, 

       

      it's 

       

      Version 8 Update 131 (Build 1.8.0_131-b11)

      Regards 

      Christian 

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More