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octoday's avatar
octoday
Tutor
Jul 28, 2020
Solved

readycloud desktop

Two Macbook Pros running Mojave 10.14.6. Same antivirus program in background, same firewall settings, same permissions. Sitting side by side on same network, one connects to server via ReadyCloud seamlessly, one gets gets only "VPN Disconnected" message. Somewhere I'm missing a setting. Copied desktop client from one to the other — nothing. Now what do I do?

  • Because ReadyCloud did not appear in the preferences folder — in Mojave, at least — and I could not isolate the problem, I went into the library and deleted every trace of ReadyCloud and reinstalled a fresh copy. Whatever setting differed from that on my other Mojave Macbook  Pro and Mac Pro was rectified and the app resumed normal functionality.

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    octoday

     

    Welcome to the Community!

     

    Have you tried reinstalling the app? Also, are you trying to access the same NAS and using the same account? If yes, try to toggle the service on the NAS and relogin.

     

    HTH

    • octoday's avatar
      octoday
      Tutor

      I'll give it a shot. Can I do that remotely or do I need to be on the LAN?

       

      • Marc_V's avatar
        Marc_V
        NETGEAR Employee Retired

        If you need to do it remotely you should be atleast connected to a VPN since if you are connecting from ReadyCloud,you will lose access once you turn it off.

         

        BTW, have you tried logging in to ReadyCloud portal on the Mac that is having the issue?

         

         

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