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Viffergb's avatar
Viffergb
Luminary
Mar 05, 2019
Solved

ReadyCloud Desktop Client

Switched on my Windows 10 laptop this morning and was confronted with the following when my 'Desktop Client' attempted to sign me in:-

 

"Network Error

 

ReadyCLOUD server is unavailable"

 

I can successfully logon using the 'ReadyCloud Portal' on Google Chrome without any problems.

 

It was working fine (as far as I know) yesterday.

 

Any ideas, please?

 

Thanks in advance

 

Desktop client

6 Replies

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Mar 05, 2019

    Hi Viffergb

     

    We apologize for the inconvenience, , there is currently an ongoing issue with the ReadyCloud Desktop app and this is currently being prioritized to be resolved. However, ReadyCloud Portal and Mobile App is unaffected by this issue so you can still use this platform if you need to access remotely.

     

    Desktop app should work normally once issue has been resolved.

     

     

    Regards

    • Viffergb's avatar
      Viffergb
      Luminary
      Mar 05, 2019

      Hi Marc_V

       

      Thanks for the rapid response 👍.  Pleased to hear it's not a problem at my end 😉.

       

      Glad I asked now, otherwise I'd have spent the rest of this morning becoming more and more frustrated.

       

      Okay, I'll wait 'til it's fixed.  Will you let me know when, or should I just keep trying from time to time?

       

      Thanks again,

      Graham

    • Viffergb's avatar
      Viffergb
      Luminary
      Mar 05, 2019
      Retired_Member wrote:

      Hello

      ReadyCLOUD dev raised ReadyCLOUD security level on server so it blocked access from old ReadyCLOUD client,you need to upgrade latest ReadyCLOUD client from ReadyCLOUD web portal or download it from below link

      http://readycloud.netgear.com/client/install/ReadyCloudSetup.exe

      Hi Deniro

       

      Again, thanks for the very swift response.

       

      Okay, I'll give that a go soon.

       

      Thanks again,

      Graham

      • Marc_V's avatar
        Marc_V
        NETGEAR Employee Retired
        Mar 05, 2019

        Hi Viffergb

         

        Updating the Client App should resolve the issue, use the link Retired_Member provided.

         

         

        Regards

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