Devices show "Offline" at https://replicate.readynas.com/client/index.html when just "Off".

Question

Devices show "Offline" at https://replicate.readynas.com/client/index.html when the ReadyNAS device Replication function is just set to "Off". It would be far more instructive to indicate that the device is infact "Online, but Device's Replication fuction is set to Off".

An appropriate error message on the replication webpage would be significantly more instructive to it's resolution by the customer.

This scenario is easily reproducible.

mdgm-ntgr · Answer

If none of our Cloud services are running (i.e. no ReadyCLOUD or Replicate) we disable and stop the connection to our cloud.
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Also Replicate uses different credentials to ReadyCLOUD so with Replicate disabled even devices connected to ReadyCLOUD would appear to Replicate to be offline.

StephenB · Answer

mdgm wrote:
If none of our Cloud services are running (i.e. no ReadyCLOUD or Replicate) we disable and stop the connection to our cloud.
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Which of course is exactly what should be done when someone opts not to use the service.
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"Offline" seems accurate to me, though perhaps "disconnected" would communicate the status better to the OP???
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mdgm-ntgr · Answer

I've passed on this request to the product management team. This is a minor issue so would be a low priority issue to address.

Weaverita · Answer

I agree it is a minor issue. Not a functional failure, but clearly a usability issue. &nbsp;&nbsp;The problem represent a "machine to human" communication challenge that lead me in the wrong direction when trying to debug the issue. &nbsp;I kept thinking the replication service was not able to find the *device*, not just that the&nbsp;replication service had been accidentially turned off on the device. &nbsp;I kept checking things like cabling, router settings, etc. &nbsp;The error messages should say something like "Disabled, Turn on the Replication Service to use."&nbsp;BTW, The same point of confusion&nbsp;exist in a the replication error log...&nbsp; [2016-09-20 00:15:02] [Info]&nbsp;...&nbsp; [2016-09-20 00:15:12] [Info] ...&nbsp; [2016-09-20 00:15:35] [Error] Unable to connect to nas-xx-xx-xx_xxxxx&nbsp; [2016-09-20 00:15:35] [Error] Connect error code: -501&nbsp; [2016-09-20 00:15:35] [Error] Please check network connection between devices&nbsp;Yes, it is not a functional issue, but a usability issue.&nbsp;&nbsp;

StephenB · Answer

Weaverita wrote:
I kept checking things like cabling, router settings, etc. &nbsp;The error messages should say something like "Disabled, Turn on the Replication Service to use."
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All the remote system knows is that it can't connect, it has no idea why.&nbsp;It easily could have been cabling, router settings, etc.
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So I don't think your rewording is the right answer (though it would helped you, it would mislead others with the same symptoms).
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Forum Discussion

Devices show "Offline" at https://replicate.readynas.com/client/index.html when just "Off".

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