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Forum Discussion
Madcow68
Jun 23, 2016Tutor
ERROR Access Denied
I log into my ReadyCLOUD app (iPhone) and I see my NAS connected. I click on it and see my home folder. When I select it to view the sub folders I am getting an ERROR Access Denied message.
- Jun 26, 2016The one thing I did do is reboot the NAS
JennC
Jun 23, 2016NETGEAR Employee Retired
Hello Madcow68,
Welcome to the community!
What is the FW version of your NAS? Is the account that you logged in to the app in an email address format? What is the name of the home folder you are trying to access?
Is this an updated ReadyCloud app?
Regards,
- Madcow68Jun 23, 2016Tutor
6.5.1
The login has the email address.
The home folder is my email address (Atleast that is what it says on the folder).
Latest app in the App Store 1.5.8 (134)
I am new to Netgear and NAS.
This is my first everything.
- Madcow68Jun 23, 2016Tutor
Says:
xxxxxxx@outlook.com
Home directory of xxxxxxxxx@outlook.com
If I click on the Home directory of xxxxxxxxx@outlook.com i get ERROR Access Denied
- JennCJun 23, 2016NETGEAR Employee Retired
Hello Madcow68,
Does it ask for login? Can you try the admin account that you use when getting to the admin page of he NAS?
Regards,
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