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Forum Discussion
Solved
forgotten password of cloud user on RN204
A cloud user on my ns204 system has forgotten their password. - so tried to reset it. open readycloud app on windows PC - on logon screen click " forgot account" .. page opens for acco...
nope... that didnt work.
cleared browsing history and cache.... clicked the email link.... just went to the readycloud welcome screen.
So.... instead of licking link - cos the link seemed to indicate it was the reset page.... I copied it and pasted into web address, and it then went to the correct page....
not sure why the simple click did not do the same ....
any way - can now get round it
thanks..
Hello,
After pressing the link the ReadyCLOUD website should open and present a dialog to reset the password. Maybe using a different browser / clearing the cache helps?
As far as I know the admin has no option to change a user’s password.
Bye,
Eskender
nope... that didnt work.
cleared browsing history and cache.... clicked the email link.... just went to the readycloud welcome screen.
So.... instead of licking link - cos the link seemed to indicate it was the reset page.... I copied it and pasted into web address, and it then went to the correct page....
not sure why the simple click did not do the same ....
any way - can now get round it
thanks..
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