Having ReadyCLOUD problems since 3/30/17?

Hello ReadyCLOUD users,

As an update: we're still working with our customers that have e-mailed into readycloudsupport@netgear.com.

If you have not experienced a loss of your ReadyCLOUD private home shares, please rejoin ReadyCLOUD and re-invite users at your earliest convenience.

If you have experienced a loss of ReadyCLOUD private home shares and haven’t contacted NETGEAR, please email readycloudsupport@netgear.com from a valid MyNETGEAR email account immediately

If you are already in contact with NETGEAR, please know that NETGEAR is working on each case and will reach out to you so we can attempt to recover your data. We've made some good progress in creating the recovery tool to produce a worthwhile outcome for many users.

At this time, if you have not already done so, please place your device in Tech Support mode. You can follow the instructions provided at https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu for your ReadyNAS model on getting it into Tech Support mode.

Please utilize the LCD, if equipped, or RAIDar to determine your ReadyNAS's unique 5 digit code. Please update us via your existing e-mail thread with the 5 digit code.

If you have a USB device that we can attempt to dump the data, please plug that USB into the ReadyNAS at this time. If you do not have a USB, but have another NAS, please provide connection details to that NAS (IP, protocol, and a username/password to connect, if anonymous access is not enabled).

Thanks,

NETGEAR ReadyNAS Team