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Forum Discussion
How to retrieve username and password for mycloud
I installed a ReadyNAS for a friend back in 2016 - he is using it for his business to store data centrally and also to allow remote access via the readycloud.
There is one user set up to be abl...
Hi Bigp-London
Welcome to the Community!
The Email address used by users are usually their MyNETGEAR Account where the NAS is also registered.
Were you able to check what Username was used for the Cloud service before? It might have been a ReadyCloud account which is not the one to be used anymore, you will have to migrate the ReadyCloud account to a MyNETGEAR account. Please see ReadyCloud SSO FAQ.
You can always create a MyNETGEAR account if you really can't get to the old Email used, make it the Admin account for ReadyCloud then you can add ReadyCloud users after. See Adding users and Sharing on ReadyCloud.
If you can PM the S/N of the device we might be able to check where it is registered then use that Email to use ReadyCloud.
Please note though that Firmware update should not remove the NAS from ReadyCloud, most likely ReadyCloud was not setup.
Regards
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