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Forum Discussion
HP spectre 4k screen problems
There must be a fault in the software, normaly I have my pc icon topmostleft on the screen and with the readycloud software running (auto-startup) my mouse pointer does not work on the upper left ...
Can you post a screenshot? Perhaps also post your windows DPI setting (here's a link that shows you where that is for win-10: http://www.tenforums.com/tutorials/5990-dpi-scaling-level-displays-change-windows-10-a.html )
Cannot make a snapshot with the mouse pointer active . The problem is : if I have ready cloud running in the background, and if I hover the mouse over “empty3”,than [empty1] is highlighted and when I right click on it, it says copy here, move here, create Shortcuts here and cancel.
And if I exit the Ready cloud program, it behaves normally The I can open [empty1] if I hover over [empty1] and [empty2] etc.
Normally I have the pc icon on the place of [empty1] And if I don’t use ready cloud no problems. None what so ever than everything behaves normal. It took a while to figure out that ready cloud was to blame for the fault.
And about the resolution, it is set to recommended 3840x2160
I have updated the firmware already at HP, but the problem is still here.
As it is, I can work around it by keeping these three empty folders on my screen
My laptop is a HP Spectre x360 15 inch
Kind regards and thank very much for the rapid reaction.
sorry, no idea how to add a picture at all at forums in general. Oh found it
And what is the DPI scaling being used with the laptop?
I think about 284
horizontal the screen is 13.5 inch with 3840 pixels so 3840 / 13.5 = 284.44 But I still don't see that it could have anyting to do with the problem mouse screen coordination like I said it's only a small portion of the screen topleft and only when I use the ready cloud software. If I disable it in statrup, the I have no problems whatso ever with the screen and mouse pointer. And if I enable ready cloud in the startup, the problems return.
That's how I found out in the first place what caused the problem by enabling aal the programm's in start up one by one and reboot .
during startup it works well and during the sequence the fault appears.
kind regards
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