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Is Readycloud Broken?
I'm trying to login to my Readycloud account from a laptop using the app, but I keep getting :- "Sorry we didn't recognise either your Username or Password. Please try to sign in again or create ...
Confirmed: There was a short period on October 9th where there was an issue with the login server.
I am having the same problem.
Working fine on my phone but cannot login via my desktop - keep getting the Usernameor Password not recognized error.
Any help would be great
LooInSpain wrote:I am having the same problem.
Working fine on my phone but cannot login via my desktop - keep getting the Usernameor Password not recognized error.
Any help would be great
Glad it's not me and 'finger trouble' ;-)
As you say, any help would be great.
I have a similar problem except the Android app doesn't work either.- posted a question about it a couple of hours ago but no response.
When someone sends you an invitation on ReadyCLOUD to join a NAS, a temporary account is created for you. You need to accept the invitation in order to create an account, or the invitation needs to expire/be canceled in order to create the account. It's done like this for security: imagine if user1 was invited to a NAS by user2 and user3 found out, user3 would be able to create an account using user1's e-mail address and gain remote access to a ReadyNAS.
If you had an account, and for some reason, it is no longer valid, you should be contacting Support to inquire what happened to the account.
kohdee wrote:When someone sends you an invitation on ReadyCLOUD to join a NAS, a temporary account is created for you. You need to accept the invitation in order to create an account, or the invitation needs to expire/be canceled in order to create the account. It's done like this for security: imagine if user1 was invited to a NAS by user2 and user3 found out, user3 would be able to create an account using user1's e-mail address and gain remote access to a ReadyNAS.
If you had an account, and for some reason, it is no longer valid, you should be contacting Support to inquire what happened to the account.
I wasn't sent an invite, it was me as admin trying to login to my Readycloud account from a location which had worked fine on previous occasions. However, as I mentioned in my previous reply, now that I'm back home, it's all working fine. I still believe there must have been a problem yesterday which has now been sorted, especially as two others in this thread reported the same problem.
Thanks.
JennC wrote:Hello Viffergb,
Did you recently update the firmware of your NAS?
Regards,
Interestingly I've now returned home and it's all working fine :smileysurprised:! I didn't update the firmware on my NAS recently JennC, it's still at version 6.2.5. However, now that I can access my NAS at 'admin' level, I see that I am being prompted to update to version 6.4.0. Guess I'd better update it.
Still doesn't explain why Readycloud wasn't working properly when I tried accessing my NAS from a different location yesterday :smileyfrustrated:.
Thanks.
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