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PCChan's avatar
PCChan
Guide
Dec 11, 2020
Solved

ReadyCloud Andriod backup with broken pipe error

ReadCloud Andriod version: 2.0.7

Andriod mobile: Samsung U20 android verison: 10

R7800 Firmware: V1.0.2.78

Seagate backup plus portable drive 2Tb plug in to router USB port

 

It used to work well in backup my mobile phone photo well.  It started failed few months ago after upgrade my router firmware.  Accessing file from web or readyCloud app is working well.  Backup from my mobile is the only problem.

 

 May I know anyone have similar problem?  I appreciate you can share me your resolution.  Thanks for any suggestion.

 

  • ReadyCloud version 2.1.1 is finally fixed the problem...  I've upgraded the app in my phone.  Backup is finally worked after over a year using manual backup.....

     

     

9 Replies

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  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Have you tried to revert the firmware and see if it starts working again?

     

    DarrenM

    • PCChan's avatar
      PCChan
      Guide

      Hi Darren,

       

        I tried downgrade to firmware version V1.0.2.68.  ReadyCloud android app backup works well.   All subsequent version up to V1.0.2.78 (the current version).  Same error is reported.  It's related to the firmware.

       

        I appreciate your suggestion and possible solution to resolve this issue.

       

      Frewin

    • sabinus's avatar
      sabinus
      Aspirant

      DarrenM so the official workaround is to revert to an older firmware and possibly compromise security instead of Netgear fix a long standing broken functionality?

      • PCChan's avatar
        PCChan
        Guide

        ReadyCloud version 2.1.1 is finally fixed the problem...  I've upgraded the app in my phone.  Backup is finally worked after over a year using manual backup.....

         

         

  • Buonasera
    Ho lo stesso tuo problema
    R7800 firmware 1.0.2.78
    • PCChan's avatar
      PCChan
      Guide

      Updated firmware v1.0.2.80 and the problem is still exist.... No luck...

       

      • Mirko76's avatar
        Mirko76
        Aspirant
        Salve
        Questi creano firmware nuovi senza risolvere
        I vecchi problemi
        Senza parole
        Deluso