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Forum Discussion
Viffergb
Oct 09, 2015Luminary
Is Readycloud Broken?
I'm trying to login to my Readycloud account from a laptop using the app, but I keep getting :- "Sorry we didn't recognise either your Username or Password. Please try to sign in again or create ...
- Oct 10, 2015
Confirmed: There was a short period on October 9th where there was an issue with the login server.
LooInSpain
Oct 10, 2015Aspirant
Mine started working about 12/13 hours ago.
Nothing fancy, just suddenly I was able to login remotely to the NAS with the same username and password as I had been trying all afternoon.
From here it looked like the netgear server was the system that had an issue and it took a while to fix
Nothing fancy, just suddenly I was able to login remotely to the NAS with the same username and password as I had been trying all afternoon.
From here it looked like the netgear server was the system that had an issue and it took a while to fix
- MarcusFOct 10, 2015NETGEAR Employee
Confirmed: There was a short period on October 9th where there was an issue with the login server.
- ViffergbOct 10, 2015Luminary
OptimusPrime wrote:Confirmed: There was a short period on September 9th where there was an issue with the login server.
Don't you mean October 9th? How about letting us customers know when such faults occur?
- MarcusFOct 10, 2015NETGEAR Employee
Date edited doh on my side living in the past it seems.
For alert yes agree we can do better, sorry for inconvenience caused we aim to do better in future
- ViffergbOct 10, 2015Luminary
LooInSpain wrote:
Mine started working about 12/13 hours ago.
....................
From here it looked like the netgear server was the system that had an issue and it took a while to fixYes, I agree. I see that Netgear have now admitted there was a fault. Pity they didn't let us know :smileyfrustrated:
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