Forum Discussion

Luminary

Oct 09, 2015

Solved

Is Readycloud Broken?

I'm trying to login to my Readycloud account from a laptop using the app, but I keep getting :- "Sorry we didn't recognise either your Username or Password. Please try to sign in again or create ...

ReadyCLOUD Portal

MarcusF
Oct 10, 2015
Confirmed: There was a short period on October 9th where there was an issue with the login server.

LooInSpain

Aspirant

Oct 09, 2015

Mine started working about 12/13 hours ago.

Nothing fancy, just suddenly I was able to login remotely to the NAS with the same username and password as I had been trying all afternoon.

From here it looked like the netgear server was the system that had an issue and it took a while to fix

MarcusF
NETGEAR Employee
Oct 10, 2015
Confirmed: There was a short period on October 9th where there was an issue with the login server.
- Viffergb
  Luminary
  Oct 10, 2015
  OptimusPrime wrote:
  Confirmed: There was a short period on September 9th where there was an issue with the login server.
  Don't you mean October 9th? How about letting us customers know when such faults occur?
  - MarcusF
    NETGEAR Employee
    Oct 10, 2015
    Date edited doh on my side living in the past it seems.
    
    For alert yes agree we can do better, sorry for inconvenience caused we aim to do better in future
Viffergb
Luminary
Oct 10, 2015
LooInSpain wrote:
Mine started working about 12/13 hours ago.

....................

From here it looked like the netgear server was the system that had an issue and it took a while to fix
Yes, I agree. I see that Netgear have now admitted there was a fault. Pity they didn't let us know :smileyfrustrated: