Hi to all I have this model ReadyNASRND4000v2 with firmware RAIDiator-arm-V5.3.11 When i loged on Readycloud ,i did the upgrade my account to MyNETGEAR.com,from my desktop windows 10 or 7 it said no device is detected and aslo on my android /iphone phone using the application Readycloud i got same message no device is detected (before was working great the application on my phone) So i can not do any backup of my stuff(picture,video...)on my phone If some one can give some advies wil be apperciat it Thanks a lot to read my topic Regards

And a simpel honnest customer have said few times now ,how bought few years a go 2013 a netgear product for more than 400 euro and i m not taliking about a product that is older than 10 years,cant use a simpel application to do a goodand all jobs ......is not a circel is just about a money ...netgear made firmeware to support some product but not other product and you said it very good just buy another product that support OS 6 again spend more money to buy new product .....you forgot another alternative is to buy new product with all support on another companie................

....No one cant give any adives :smileysad: so agreat communauty

Hello NASready, Welcome to the community! Unfortunately, ReadyCloud is available to ReadyNAs OS6 units only. You are currently using a ReadyNAS OS5, this is not compatible with it. What you can use with it is ReadyNAS Remote instead. Please see article: How to setup remote access with ReadyNAS Remote Regards,

Hello Thanks JennC for your replay very appreciat it So it mean i cant use 100% my product that i bought few years ago(3 years)So it mean also i cant use the application readycloud on my phone ,it did very wel few days ago, becaus is a update(firmware) made to some prodouct that not support the product that i have ....so it means have to buy new product ..............so it means commercial..... from my pc i can acces to my ready nas from netwerk with using this ReadyNASRemoteSetup.exeand this http://kb.netgear.com/app/answers/detail/a_id/20928/~/how-to-setup-remote-access-with-readynas-remote doenst work for the architictur of my readynas the most issue that i have i cant use anymore the application readycloud on my phone to do backup of my stuff(pictures videos.......)because it saying no device is detected but few days ago was working great Regards

Hello NASready, You can use your product 100% but not with ReadyCloud application because this application is only for ReadyNAS OS6 units. ReadyNAS Remote is the application and add-on you can use with ReadyNAS OS4 and ReadyNAS OS5. Take note that ReadyNAS OS6 is the latest ReadyNAS OS released while the ReadyNAS OS5 (ReadyNAS Duo v2 and ReadyNAS NV+ v2) is second to the latest and already joined the EOL devices. So if you are trying to access your NAS using your mobile phone or tablet, look for ReadyNAS Remote in the app store instead. Regards,

Issue with ReadyNASRND4000v2 -and Readycloud

25 Replies

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NASready
Tutor
Jun 03, 2016
....No one cant give any adives :smileysad: so agreat communauty
- JennC
  NETGEAR Employee Retired
  Jun 03, 2016
  Hello NASready,
  
  Welcome to the community!
  
  Unfortunately, ReadyCloud is available to ReadyNAs OS6 units only. You are currently using a ReadyNAS OS5, this is not compatible with it. What you can use with it is ReadyNAS Remote instead.
  
  Please see article: How to setup remote access with ReadyNAS Remote
  
  Regards,
  - NASready
    Tutor
    Jun 03, 2016
    Hello
    
    Thanks JennC for your replay very appreciat it
    
    So it mean i cant use 100% my product that i bought few years ago(3 years)
    So it mean also i cant use the application readycloud on my phone ,it did very wel few days ago, becaus is a update(firmware) made to some prodouct that not support the product that i have ....so it means have to buy new product ..............so it means commercial.....
    
    from my pc i can acces to my ready nas from netwerk with using this ReadyNASRemoteSetup.exe
    and this http://kb.netgear.com/app/answers/detail/a_id/20928/~/how-to-setup-remote-access-with-readynas-remote doenst work for the architictur of my readynas
    
    the most issue that i have i cant use anymore the application readycloud on my phone to do backup of my stuff(pictures videos.......)because it saying no device is detected but few days ago was working great
    
    Regards

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Issue with ReadyNASRND4000v2 -and Readycloud

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