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NAS 212 Keeps Dropping Connection (Switches Cloud to "Off" on Admin Page)
Hi all.
I don't post much to forums anywhere, so please forgive any faux pas...
Basically what the subject line says. I have a ton of media storage on my system and use Plex. This wasn't a problem until about a month or so ago. During that time, however, I did both an update to the NAS software, as well as add all kinds of media, albiet organized, to the cloud. The NAS won't respond to physical button pushing, so I have to unplug it and plug it back in every day or two if I want it to work. I don't need to access it that often so I usually don't.
The funny thing is, I can still watch Plex on any Television in the house, no problem. I can use Windows Explorer to read/access/change/delete files all I want it seems. It's just logging into the ReadyCloud page, it gives me that not available screen. When I have managed to get it, I see the little slider under the Cloud Tab (admin page) is now slid to off. I slide it back to on, and bam, all set.
Anyone have any ideas? Happy to provide log files, etc. I access the NAS from two main televisions (Samsung) and two different laptops (one upstairs, one down), and I believe it's definitely something to do with the NAS software. Not Plex, not my two laptops (both HP).
Thank you!
brianraus wrote:
I know that if I type in "https://nas-ip-address/admin" the browser changes to (Not secure) "nas-ip-address/admin". So even if I open up a Chrome browser and type in exactly what you have above, it is the same as if I opened up the ReadyCloud and clicked on the link after it tells me I have to be on the LAN. For me there seems to be no difference whether I type in the "https://" portion or not.
Public websites all use certificates issued by a certificate authority (CA). The CA certifies that the website is actually run by the company it appears to be run by. It also can be used to verify that there isn't a proxy between you and the website that is eavesdropping on browsing.
The NAS uses a self-signed certificate, so there is no way the browser can verify all this stuff. Still HTTPS will give you an encrypted connection (unlike HTTP). But most browsers now will try HTTPS first even if you type in HTTP.
In any event, you will need to click-through the browser security warnings when you log into the web ui.
One thing to check is whether the browser has your NAS admin credential saved. If it has an old password, then you can end up on the password reset page (because NAS is rejecting the wrong password). One test is to open an incognito window in Chrome, and use that to browse to https://nas-ip-address/admin. Or just go into your browser settings, and see if there is a credential for the NAS.
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brianraus wrote:
The NAS won't respond to physical button pushing, so I have to unplug it and plug it back in every day or two if I want it to work.
Is this new behavior? When you do an unclean shutdown (pulling the plug), you do risk doing some damage to the file system (both your data and the operating system), since any cached writes are lost.
Is the NAS web ui responsive when it doesn't respond to the button pushing? If so, you ought to shut it down with the web ui instead.
- Thank you for the response and concern.
I don't believe I can connect to it at all when that happens. On the PC it says not connected, the web UI (from that I think you mean the netgear ready cloud login site) says not connected. I can see the name of my NAS everywhere (although grayed out) except when trying to access through my LAN 192.168 address for the administration page. That way just loads for a minute or two and says can't connect.
brianraus wrote:
On the PC it says not connected, the web UI (from that I think you mean the netgear ready cloud login site)No, I do not mean ReadyCloud.
I mean https://nas-ip-address/admin (using the real IP address of your NAS). That does not require ReadyCloud.
brianraus wrote:
This never happened until I put the Plex server app on the NAS and added a boatload of media.Is the issue only that you cannot get the NAS to power down? But it will respond to the power button when you power up?
I am thinking that plex is trying to complete its media scan, and that is not working correctly. Possibly you don't have enough memory. You could try going into the advanced settings for the library, and setting the agent to "personal media" You won't get any metadata matching, but it might allow the scans to complete.
- Sorry, missed your first question.
Yes. This never happened until I put the Plex server app on the NAS and added a boatload of media.If the NAS is in the same location as you are accessing from, you don't need (and, IMHO don't want) ReadyCloud. The local NAS GUI is reached by browsing to https://<ip.of.your.nas>/admin (where <ip.of.your.nas> is replaced with the actual IP address. RAIDar can be used to assist in doing that if you don't know the IP address.
Netgear chose to push people toward using ReadyCloud even locally. I think it was to give the illusion that is really is the "local cloud" they advertised it as. (By definition, it's not "in the cloud" if it's in your home.). IMHO it was a poor decision. It's not cloud storage (it's very much at many of the same risks as your original data (theft, fire, etc.) and not backed up unless you've set it up to have backup. And it's easier to use the NAS locally without ReadyCloud. ReadyCloud is certainly the easiest method to have remote access to the NAS, however.
So try logging in locally and see what you get.
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