NAS is discovered but when signing in appears offline and unable to sign into admin page

Hi, sorry for the late reply how would I go about doing this?

Hi gus1234,

You can do that by logging in to the NAS admin page then go to the Clouds tab. Note before you leave from Readycloud, please backup your Readycloud user's home folder data if your Readycloud user have home folders.

Regards,

JohnCM_S
NETGEAR Community Team

The ready cloud tab appears off but the internet and services are both available and and everytime I try too turn it on it says "Something is preventing ReadyNAS from connecting to the ReadyCloud server. Ive tried rebooting but I still get the same error.

Do you have 8.8.8.8 in the DNS server list of the NAS?

No I dont have 8.8.8.8 in the list. Should I add it (how would I go about doing that?)

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gus1234 wrote:

...how would I go about doing that?

 

The big plus sign is a clue :smileywink:

8.8.8.8 is Google's public DNS server, and sometimes using it resolves your particular problem.

No luck unfortunatley still getting the same error

Hi gus1234,

Please check if you have some local users that has the same email address with your Readycloud user. The Readycloud user must not share the same email address as a local user.

You may also try using another Readycloud account and check if you will still have the same error.

Regards,

JohnCM_S
NETGEAR Community Team

Several people have this issue across different threads.  Try adding DNS, Create new user, different email account seem to be some of the same resolutions being offered however they don't seem to fix the issue.  Could it be an issue with the MyNETGEAR account when Netgear forced the upgrade of the ReadyCLOUD account?  It seems as if Netgear support needs to get involved.

Netgear engineers fixed the issue.  There was a corrupt config file and they removed it.  I enabled Diagnostic mode , they were able to connect to my NAS, and remove the file.