I am attempting to connect to my NAS using the Ready CLOUD (RC), however the device cannot be discovered. I have tried the serial number to no avail. RAIDar sees the NAS without an issue. I am using RAIDar 6.2 and Firmware 6.6.0 on NAS. I have updated the RC software to V 1.13, still no joy at all. Any advice accepted. Thanks in advance.

The problem seemed to have existed in the RNAS Cloud Settings as the Proxy Server Box was ticked. All is working fine now. Thanks for all of your assistance to who guided me in this issue. Happy Christmas.

Unable to Discover Device | NETGEAR Communities

23 Replies

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Retired_Member
Nov 21, 2016
Hello wayne2101

I guess that ReadyCLOUD discover service of your NAS is turned off already,you can press backup button and hold for 5 seconds to reactivate discover service,if the service is turned on again,you will see "Discovery on" in front LCD panel.
- wayne21
  Aspirant
  Nov 21, 2016
  Hi, I have conducted the discover service by pressing the back up button (Discover on, on the panel) still to no avail.
  - FramerV
    NETGEAR Employee Retired
    Nov 22, 2016
    Hi wayne21,
    
    When you go to your Cloud tab, do you (2) green check marks?
    
    Are both ReadyNAS units on the same network?
    
    Regards,
Retired_Member
Dec 21, 2016
Hello wayne2101

Can you please send system log of the NAS? I want to take a look leafp2p log to determine the issue.thanks
Retired_Member
Dec 23, 2016
Hello wayne2101

I found some errors of connecting ReadyCLOUD server in the log you provided,it seems the DNS server you configured cannot resolve domain name of ReadyCLOUD server to IP address,currently you set it to 192.168.0.1,can you change DNS server to Google public IP 8.8.8.8?

registration.cpp:440 [Registration::updateDeviceInfo] error: Couldn't connect to server
Dec 19 19:43:53 NetgearNAS rcbrokerd[7185]: hook.cpp:420 [Hook::loop] failed updateDeviceInfo (-1)
Dec 19 19:43:57 NetgearNAS rcbrokerd[7185]: hook.cpp:364 [Hook::loop] Error reading device xagent_id from /opt/xcloud/etc/xagent.conf
Dec 19 19:44:04 NetgearNAS rcbrokerd[7703]: hook.cpp:364 [Hook::loop] Error reading device xagent_id from /opt/xcloud/etc/xagent.conf
Dec 19 19:44:04 NetgearNAS rcbrokerd[7836]: hook.cpp:364 [Hook::loop] Error reading device xagent_id from /opt/xcloud/etc/xagent.conf
Dec 19 19:46:12 NetgearNAS rcbrokerd[7836]: registration.cpp:440 [Registration::updateDeviceInfo] error: Couldn't connect to server
Dec 19 19:46:12 NetgearNAS rcbrokerd[7836]: hook.cpp:420 [Hook::loop] failed updateDeviceInfo (-1)
- wayne2101
  Tutor
  Dec 23, 2016
  Hi,
  
  I have changed the IP to 8.8.8.8 and I now have 'Internet Unavailable' with a question mark (cannot attach device, try again later bubble message) beside it at the top of the Cloud admin page on the RNAS.
  
  I have tried deleting the DNS Servers IP addresses however the router IP address returns if no other IP address is inputted. However as you have mentioned leaving the 8.8.8.8 in I have the same unavailable message.
  
  I have also returned the drop down menu for the DHCP to assign the IP address to the RNAS as this is set on the router by MAC address.
  
  I am still unable to set up the device via RCloud.
  - wayne2101
    Tutor
    Dec 23, 2016
    Hi,
    
    I have now reset all and gone back to assign an IP by DHCP on my router. On the cloud tab on the RNAS I get Internet Available (green tick), however Internet Services are unavailable (red cross), cannot register device, try again later.
    
    I can see my RNAS in RCloud, however unable to see any shares or add/invite users.
    
    We seem to be making headway, however still a little way to go, any advice please.
    
    Regards,