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Solved
Unable to Discover Device
I am attempting to connect to my NAS using the Ready CLOUD (RC), however the device cannot be discovered. I have tried the serial number to no avail. RAIDar sees the NAS without an issue. I am us...
The problem seemed to have existed in the RNAS Cloud Settings as the Proxy Server Box was ticked. All is working fine now. Thanks for all of your assistance to who guided me in this issue. Happy Christmas.
Hello wayne2101
I found some errors of connecting ReadyCLOUD server in the log you provided,it seems the DNS server you configured cannot resolve domain name of ReadyCLOUD server to IP address,currently you set it to 192.168.0.1,can you change DNS server to Google public IP 8.8.8.8?
registration.cpp:440 [Registration::updateDeviceInfo] error: Couldn't connect to server
Dec 19 19:43:53 NetgearNAS rcbrokerd[7185]: hook.cpp:420 [Hook::loop] failed updateDeviceInfo (-1)
Dec 19 19:43:57 NetgearNAS rcbrokerd[7185]: hook.cpp:364 [Hook::loop] Error reading device xagent_id from /opt/xcloud/etc/xagent.conf
Dec 19 19:44:04 NetgearNAS rcbrokerd[7703]: hook.cpp:364 [Hook::loop] Error reading device xagent_id from /opt/xcloud/etc/xagent.conf
Dec 19 19:44:04 NetgearNAS rcbrokerd[7836]: hook.cpp:364 [Hook::loop] Error reading device xagent_id from /opt/xcloud/etc/xagent.conf
Dec 19 19:46:12 NetgearNAS rcbrokerd[7836]: registration.cpp:440 [Registration::updateDeviceInfo] error: Couldn't connect to server
Dec 19 19:46:12 NetgearNAS rcbrokerd[7836]: hook.cpp:420 [Hook::loop] failed updateDeviceInfo (-1)
Hi,
I have changed the IP to 8.8.8.8 and I now have 'Internet Unavailable' with a question mark (cannot attach device, try again later bubble message) beside it at the top of the Cloud admin page on the RNAS.
I have tried deleting the DNS Servers IP addresses however the router IP address returns if no other IP address is inputted. However as you have mentioned leaving the 8.8.8.8 in I have the same unavailable message.
I have also returned the drop down menu for the DHCP to assign the IP address to the RNAS as this is set on the router by MAC address.
I am still unable to set up the device via RCloud.
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