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Forum Discussion

shejialun's avatar
shejialun
Aspirant
Aug 11, 2023
Solved

SXK80 - Unable to discover or register SXS80 in Insight

When I SXS80 can sync normally with SXR80 normally, I can't search for the SXS80 device in the network in insight and I can't add it by scanning the QR code on the bottom of the device, it asks me to go and access the router's dashboard to add the satellites to insight, but how? thanks.

  • Hi For SXK80, you can add sattelite via SXR80's UI, htttps://orbilogin.com shoud be able to access. You can change the default SSID/PW during the initial setup wizard. For 'My other NETGEAR products', this part will show all your NETGEAR registered product. The way to 'hide' it is to unregister the product. In fact it doesn't mean the product under Insight's management. I will ask a support member to contact you to see if you need any other help. Thanks.

8 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    Yes, these are the subtle differences on the Orbi Pro WiFi 6 system operations on Insight. It's not integrated as sleek as all the supported switches and WAX6xx. Do as advised please. Avoid x-posting, too - there not to much attention to be expected in this niche market. 

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    Use the SXR80 Web UI instead of the Insight App.

    • shejialun's avatar
      shejialun
      Aspirant

      Does the SXK80 product only support connecting to Insight applications?
      Does it support connecting to Orbi applications? Thank you.

      • BruceGuo's avatar
        BruceGuo
        NETGEAR Expert

        Use Insight app to onboard SXR80. SXS80 is already pre-pair with SXR80. You cannot use Insight App to onboard SXS80. When SXR80 is managed by Insight, power on the pre-paired SXS80 and go to Insight GUI to see if SXS80 is under SXR80 management. If you purchase the SXS80 individually, which is not pre-paired, you need to push the sync button on SXS80 and SXR80. Then, wait a few minutes, you can see if the SXS80 is under SXR80 management. 

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