NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Cprice83's avatar
Cprice83
Aspirant
Apr 18, 2016
Solved

Unable to discover 104

I have a 104 and it has just updated to 6.4.2 and now I am unable to connect to it via the readycloud portal or via the iOS app. I know lots of people have had the same issues but nothing has worked for me. I've notice that both the serial number and MAC addresses have changed. Thanks in advance.

Chris
  • Cprice83 I have fixed the serial number and MAC addresses on this system. They should both be showing correct now.

    This system should be able to connect to ReadyCLOUD again now.

8 Replies

Replies have been turned off for this discussion
  • I've tried switching readycloud on under cloud on the nas but it won't turn on.
    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired

      This is a known issue. I have sent you a PM.

       

      You can send the photo I requested to the email address shown on the page the Sending Logs link in my sig links to.

       

      • JensManke's avatar
        JensManke
        Aspirant

        Hi, is this also affecting SMB connection under windows? I cannot find the NAS in the Network (=Windows searching network in windows explorer) and I have to directly access with using the IP of the NAS to get onto the network drive with SMB and it takes for ages until I can put my credentials in.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More