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Forum Discussion

Aspirant

Apr 27, 2019

Solved

ReadyCLOUD - No Device Discovered (RN212 ReadyNAS)

Hi,

After it ran fine for about a year, my ReadyNAS212 acted up and I had to factory reset and reinstall OS.

Now, ReadyCLOUD can not discover my device eventhough RAIDar see it. Please see the attached file.

Could you please tell me what to do.

Thanks,

Seagull3

JohnCM_S
May 01, 2019
Hi seagull3,

You can try disabling and re-enabling the ReadyCLOUD service on NAS. You can also try logging out and logging back into the ReadyCLOUD desktop app and see if that helps.

Regards,

6 Replies

Replies have been turned off for this discussion

JohnCM_S
NETGEAR Employee Retired
Apr 27, 2019
Hi seagull3,

Welcome to the Community!

Have you checked if the ReadyCLOUD service is enabled on the NAS? Since you did a factory reset, this service will be set to OFF by default.

You may check this by logging to the NAS admin page, then go to Cloud tab.

Once it is enabled, you should see on that page that the Internet and Service have green check marks

Regards,
- seagull3
  Aspirant
  Apr 28, 2019
  Sorry for being ignorance. How do I enable the service on the NAS? Attached is the screencapture of my ReadyCLOUD. I can not go to the NAS admin page.
  
  Thanks
  
  Seagull3
  - StephenB
    Guru - Experienced User
    Apr 28, 2019
    seagull3 wrote:
    
    ... I can not go to the NAS admin page.
    
    Well, that is exactly what you do need to do. Have you tried https://nas-ip-address/admin ? Once you are in the admin web ui, you go to the cloud page and enable ReadyCloud.

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