NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
seagull3
Apr 27, 2019Aspirant
ReadyCLOUD - No Device Discovered (RN212 ReadyNAS)
Hi,
After it ran fine for about a year, my ReadyNAS212 acted up and I had to factory reset and reinstall OS.
Now, ReadyCLOUD can not discover my device eventhough RAIDar see it. Please see th...
- May 01, 2019
Hi seagull3,
You can try disabling and re-enabling the ReadyCLOUD service on NAS. You can also try logging out and logging back into the ReadyCLOUD desktop app and see if that helps.
Regards,
JohnCM_S
Apr 27, 2019NETGEAR Employee Retired
Hi seagull3,
Welcome to the Community!
Have you checked if the ReadyCLOUD service is enabled on the NAS? Since you did a factory reset, this service will be set to OFF by default.
You may check this by logging to the NAS admin page, then go to Cloud tab.
Once it is enabled, you should see on that page that the Internet and Service have green check marks
Regards,
- seagull3Apr 28, 2019Aspirant
Sorry for being ignorance. How do I enable the service on the NAS? Attached is the screencapture of my ReadyCLOUD. I can not go to the NAS admin page.
Thanks
Seagull3
- StephenBApr 28, 2019Guru - Experienced User
seagull3 wrote:
... I can not go to the NAS admin page.
Well, that is exactly what you do need to do. Have you tried https://nas-ip-address/admin ? Once you are in the admin web ui, you go to the cloud page and enable ReadyCloud.
- seagull3Apr 30, 2019Aspirant
Thank you very much. Now I am able to access to the admin page and did what you instructed me to do. Now when I try to backup using ReadyCLOUD, it runs synchronizing at 0%, then synchronization Offline. It keeps running that way ...forever. The folder size is not really big, it's about 5GB.
Could you please tell me what to do next.
Thanks
seagull3
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!