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Forum Discussion
Solved
Unable to discover ReadyNAS 316 from ReadyCloud account
FW 6.6.0
I have been able to create one ReadyCloud account and discover the RN316 using the serial number, all other discovery methods fail.
In the cloud tab both internet and services are available and it shows as signed with my user name.
I am able to access my files using the mobile app and PC app.
I am now trying to add a second user. I have set up a readycloud account for the user and logged in but I am unable to discover the device by any method.
Any assistance would be greatly appriciated.
Thanks
DJ
Hello djmc117,
Are you logging in to ReadyCloud portal and not through the app? This is where you should be able to invite a ReadyCloud user too.
Also, the account that shows as "signed un" in the admin page's Cloud > ReadyCloud should be in an email address format.
Welcome to the community!
Regards,
6 Replies
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Hello djmc117,
Are you logging in to ReadyCloud portal and not through the app? This is where you should be able to invite a ReadyCloud user too.
Also, the account that shows as "signed un" in the admin page's Cloud > ReadyCloud should be in an email address format.
Welcome to the community!
Regards,
Hi djmc117,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,- Hi Jennc
Yes I am logging into the portal and the username listed is the email address.
I can login in ok I just can't seem register for my device.Hi djmc117,
Have you already tried the steps found on the link below?
How do I add ReadyCLOUD users to my ReadyNAS OS 6 storage system?
Regards,
Hi djmc117,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Regards,Hello djmc117,
Are you saying that the main ReadyCloud account is already entered in the admin page and when you login to ReadyCloud portal it shows that you have no registered device? Maybe you can try clicking Home tab from the portal and see if you get the same results.
Let me know.
Regards,
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