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ReadyCLOUD & ReadyNAS 2304
I have a client I support with a ReadyNAS 2304 and several ReadyCLOUD users working fine, until last week. We just added 2 new users. One logs into ReadyCLOUD and sees the ReadyNAS like everyone else. The other account does not. We've tried every Tech Note we could find, to no avail. It simply says "No ReadyNAS Found". Help!
TIA
The users where invited from the same ReadyCloud account but one does not see the ReadyNAS, have they tried logging in the app as well? Have you tried removing the user account with issues and then reinviting the user and accepting it? Have you tried using a different browser or PC?
With the message No ReadyNAS found, it is possible that the other user was invited with a different ReadyCloud account but let's make sure and check by reinviting the user and/or adding another one using the same account used to join the NAS to ReadyCloud
HTH
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The users where invited from the same ReadyCloud account but one does not see the ReadyNAS, have they tried logging in the app as well? Have you tried removing the user account with issues and then reinviting the user and accepting it? Have you tried using a different browser or PC?
With the message No ReadyNAS found, it is possible that the other user was invited with a different ReadyCloud account but let's make sure and check by reinviting the user and/or adding another one using the same account used to join the NAS to ReadyCloud
HTH
Thanks for the reply. Response to your questions are below.
- All the "user" accounts were added by 1 ReadyCLOUD Admin account.
- The results are the same; App, Web, varying browsers, etc.
- User has been 'removed' & 're-invited' several times. We tried waiting hours, days even. No difference.
- Different PC, different browser, different phones, tablets, OS, etc., etc. All no affect!
I'm out of ideas.
Were you able to try adding another user after that one? or a different account I mean? All other users does not have the issue? Was the invited user able to confirm the invitation?
Can you send me a screenshot of the user details and what you are seeing when logged in thru PM? have it uploaded to a link if possible.
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