Forum Discussion

Tutor

Nov 20, 2016

Solved

Unable to Discover Device

I am attempting to connect to my NAS using the Ready CLOUD (RC), however the device cannot be discovered. I have tried the serial number to no avail. RAIDar sees the NAS without an issue. I am us...

Desktop client

Discovery

ReadyCLOUD Portal

wayne2101
Dec 24, 2016
The problem seemed to have existed in the RNAS Cloud Settings as the Proxy Server Box was ticked. All is working fine now. Thanks for all of your assistance to who guided me in this issue. Happy Christmas.

wayne21

Aspirant

Nov 21, 2016

Hi, I have conducted the discover service by pressing the back up button (Discover on, on the panel) still to no avail.

FramerV

NETGEAR Employee Retired

Nov 22, 2016

Hi wayne21,

When you go to your Cloud tab, do you (2) green check marks?

Are both ReadyNAS units on the same network?

Regards,

wayne2101
Tutor
Nov 25, 2016
Yes it is on the same network.
- JennC
  NETGEAR Employee Retired
  Nov 25, 2016
  Hello wayne21,
  
  How about getting to web browser and type http:// followed by the NAS IP address that shows up on the RAIDar? This should prompt you for a login, use admin for username and the password you have set for the NAS which is by default is password.
  
  Regards,,
  - wayne2101
    Tutor
    Nov 25, 2016
    HI,
    
    I am able to access the NAS Drive by using the IP address but would like for my son to access the drive to store his university files on it remotely by using the ReadyCLOUD software.
    
    RAIDar easily sees the driv e on the network, but I would like to set it up so it is a little more easier to use.
    
    Regards.