Forum Discussion

Tutor

Nov 20, 2016

Solved

Unable to Discover Device

I am attempting to connect to my NAS using the Ready CLOUD (RC), however the device cannot be discovered. I have tried the serial number to no avail. RAIDar sees the NAS without an issue. I am us...

Desktop client

Discovery

ReadyCLOUD Portal

wayne2101
Dec 24, 2016
The problem seemed to have existed in the RNAS Cloud Settings as the Proxy Server Box was ticked. All is working fine now. Thanks for all of your assistance to who guided me in this issue. Happy Christmas.

Retired_Member

Nov 21, 2016

Hello wayne2101

I guess that ReadyCLOUD discover service of your NAS is turned off already,you can press backup button and hold for 5 seconds to reactivate discover service,if the service is turned on again,you will see "Discovery on" in front LCD panel.

wayne21

Aspirant

Nov 21, 2016

Hi, I have conducted the discover service by pressing the back up button (Discover on, on the panel) still to no avail.

FramerV
NETGEAR Employee Retired
Nov 22, 2016
Hi wayne21,

When you go to your Cloud tab, do you (2) green check marks?

Are both ReadyNAS units on the same network?

Regards,
- wayne2101
  Tutor
  Nov 25, 2016
  Yes it is on the same network.
  - JennC
    NETGEAR Employee Retired
    Nov 25, 2016
    Hello wayne21,
    
    How about getting to web browser and type http:// followed by the NAS IP address that shows up on the RAIDar? This should prompt you for a login, use admin for username and the password you have set for the NAS which is by default is password.
    
    Regards,,