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Forum Discussion
New Desktop Client V1.10 not working correctly on my WIN 7 laptop
Have just reverted back to using V1.9.1249.412 of the 'ReadyCloud Desktop Client' on my Windows 7 'Ultimate' laptop as after upgrading to V1.10 of the client, whenever I clicked on any of the backup ...
Hello Viffergb,
Have you tried completely uninstalling the ReadyCloud desktop app then install the latest version? Also make sure firewall security software, even Windows, is enabled.
Also when you installed the 1.10 version, did it ask for email or username?
Regards,
Hi JennC,
First time round I just installed over the previous version, so have done as you suggested and completely uninstalled the old version, then installed V1.10 from scratch.
No different, still the same result as before :smileyfrustrated:. Firewall security - Kaspersky - always enabled.
I was only prompted for username and password on the first attempt, and that was due to me having signed out of the previous desktop client before attempting the update.
F.Y.I. The successful update to V1.10 on my WIN 10 laptop was by simply installing over the top of the previous version :smileywink:. Kaspersky also enabled on that machine.
Needless to say I'm sticking with V1.9 desktop client on my WIN 7 laptop until a 'fix' is available :smileywink:.
Regards,
Graham
Hello Viffergb,
I understand. Also, the v 1.10 shouldn't be out yet til the release of FW 6.5.0 so, it is best you stick with the older version for the meantime. There has been a problem with the releasing of the desktop app as it should be still a BETA version. There are some reports and I actually experienced too that it asks for email address and not username when logging in but inputting email address does not work.
Thanks for sharing! :)
Regards,
Hi JennC
I've now upgraded my ReadyNAS to firmware version 6.5.0 and had to download and upgrade my desktop client to V1.12 as instructed on my WIN7 laptop.
Unfortunately I am right back where I started as reported in my original post in this discussion thread :manfrustrated:
I upgraded my WIN10 laptop to V1.12 of the desktop client before upgrading my WIN7 laptop and that is working fine!
I can't revert back to using V1.9 of the desktop client as before on my WIN7 laptop, as it just reports the ReadyCLOUD server is not available :smileysad:
It really does give the impression that this latest upgrade of both the ReadyNAS f/ware and desktop client hasn't been fully tested on a WIN7 platform.
Regards,
Graham
P.S. I am of course having to sign in using 'My Netgear' logon now. ReadyCLOUD access using a web browser works fine, I just can't access my directories by opening 'Windows Explorer' via clicking them in the desktop client same as my original problem report.
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