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Forum Discussion
New Desktop Client V1.10 not working correctly on my WIN 7 laptop
Have just reverted back to using V1.9.1249.412 of the 'ReadyCloud Desktop Client' on my Windows 7 'Ultimate' laptop as after upgrading to V1.10 of the client, whenever I clicked on any of the backup ...
Hi JennC,
First time round I just installed over the previous version, so have done as you suggested and completely uninstalled the old version, then installed V1.10 from scratch.
No different, still the same result as before :smileyfrustrated:. Firewall security - Kaspersky - always enabled.
I was only prompted for username and password on the first attempt, and that was due to me having signed out of the previous desktop client before attempting the update.
F.Y.I. The successful update to V1.10 on my WIN 10 laptop was by simply installing over the top of the previous version :smileywink:. Kaspersky also enabled on that machine.
Needless to say I'm sticking with V1.9 desktop client on my WIN 7 laptop until a 'fix' is available :smileywink:.
Regards,
Graham
Hello Viffergb,
I understand. Also, the v 1.10 shouldn't be out yet til the release of FW 6.5.0 so, it is best you stick with the older version for the meantime. There has been a problem with the releasing of the desktop app as it should be still a BETA version. There are some reports and I actually experienced too that it asks for email address and not username when logging in but inputting email address does not work.
Thanks for sharing! :)
Regards,
Hi JennC
I've now upgraded my ReadyNAS to firmware version 6.5.0 and had to download and upgrade my desktop client to V1.12 as instructed on my WIN7 laptop.
Unfortunately I am right back where I started as reported in my original post in this discussion thread :manfrustrated:
I upgraded my WIN10 laptop to V1.12 of the desktop client before upgrading my WIN7 laptop and that is working fine!
I can't revert back to using V1.9 of the desktop client as before on my WIN7 laptop, as it just reports the ReadyCLOUD server is not available :smileysad:
It really does give the impression that this latest upgrade of both the ReadyNAS f/ware and desktop client hasn't been fully tested on a WIN7 platform.
Regards,
Graham
P.S. I am of course having to sign in using 'My Netgear' logon now. ReadyCLOUD access using a web browser works fine, I just can't access my directories by opening 'Windows Explorer' via clicking them in the desktop client same as my original problem report.
hello,
Same thing here, log into readycloud and it had me update to 6.5.0 on the NAS, then i reinstalled the win10 app v1.12, now it asked me for my EMAIL??? ok... so i used the email and password that is used for this forum, and it says "currently you have no registered devices"
RyeBread wrote:
hello,
Same thing here, log into readycloud and it had me update to 6.5.0 on the NAS, then i reinstalled the win10 app v1.12, now it asked me for my EMAIL??? ok... so i used the email and password that is used for this forum, and it says "currently you have no registered devices"
You need to migrate your ReadyCLOUD accounts to MyNETGEAR accounts:
Viffergb wrote:Hi JennC
I've now upgraded my ReadyNAS to firmware version 6.5.0 and had to download and upgrade my desktop client to V1.12 as instructed on my WIN7 laptop.
Unfortunately I am right back where I started as reported in my original post in this discussion thread :manfrustrated:
I upgraded my WIN10 laptop to V1.12 of the desktop client before upgrading my WIN7 laptop and that is working fine!
I can't revert back to using V1.9 of the desktop client as before on my WIN7 laptop, as it just reports the ReadyCLOUD server is not available :smileysad:
It really does give the impression that this latest upgrade of both the ReadyNAS f/ware and desktop client hasn't been fully tested on a WIN7 platform.
Regards,
Graham
P.S. I am of course having to sign in using 'My Netgear' logon now. ReadyCLOUD access using a web browser works fine, I just can't access my directories by opening 'Windows Explorer' via clicking them in the desktop client same as my original problem report.
Hi JennC
Looks like all I needed was a machine (WIN7 laptop) reboot to sort things out :smileyhappy:
Turned machine off last night after the weekly backup routine and switching on this morning I can open up my backup directories listed in the desktop client and view them in 'Windows Explorer'.
PROBLEM SOLVED for me.
Viffergb wrote:Hi JennC
Looks like all I needed was a machine (WIN7 laptop) reboot to sort things out :smileyhappy:
Turned machine off last night after the weekly backup routine and switching on this morning I can open up my backup directories listed in the desktop client and view them in 'Windows Explorer'.
PROBLEM SOLVED for me.
SPOKE TOO SOON.
Problem NOT solved. Just tried again and now failing to open the directories :smileymad:
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