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Forum Discussion
Solved
new ReadyCLOUD working yet?
Hi, if anyone have some news or knowledge about the new readycloud, I'm on RN314, OS 6.5.0 RC3 Beta, been on the readycloud website and said the new readycloud would be available April, today is the ...
ReadyCLOUD beta migrated to Production.
New server is up and 6.5.0 released.
Hello RyeBread,
Please make sure you PC ReadyCloud Win desktop client is updated to 1.12 version. ReadyCloud account needs to be upgrade too to myNetgear account. When using the upgraded account to login to ReadyCloud it has to be in an email address format.
Regards,
Hello JennC,
yes it is 1.12 and MyNETGEAR site logs in and works fine just not the PC app
Hello RyeBread,
Not sure what's happening but my own Andriod ReadyCloud works with no problem, it needed to be updated. As well as Win desktop client.
Are you using the ReadyCloud account that you used on ReadyNAS admin page > Cloud? What is the error that you are getting? Are you not able to log in using the app?
Regards,
Hello JennC,
everything is UP to DATE thanks for asking and still doent work if on iphone or windows 10 pc, oh did i mention i have 3 win10 pc and not one of them works. but I CAN log into the NEW web site i.e ReadyCLOUD(MyNETGEAR) and it works great. just not working on the desktop or phone app, it says "Online(VPN Disconnected)"
Hi RyeBread,
Can you tell us or post a screenshot of the 'Cloud' page of your ReadyNAS system to know if Internet & Services are both marked online? If it is and yet the ReadyCLOUD says online (VPN disconnected), it is possible that 6300 is being blocked. Perhaps, do a port forward procedure (6300) and let us know what happens.
Kind regards,
BrianL
NETGEAR Community Team
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