NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
HaTa
Jul 14, 2016Aspirant
No acces for invited person with laptop ("Offline")
Hi, Yesterday I invited my daughter to make use of my NAS. Only remains Readycloud on her laptop ‘offline’. Acces with her Android smartphone no problem. Who can help me? The Nas has a fixed IP a...
HaTa
Jul 15, 2016Aspirant
Thank you for comment.
She works in the same LAN. Via ‘Network Connection’ in the windows ‘file explorer’ she has a permanent link to the NAS and that works well.
It is indeed the Desktop Client. She works with the latest version.
Therefore, it is so strange. The only difference is that she’s is connected with wireless network in 5 GHz and I with 2.4. But if I use a UTP cable, the problem remains ‘offline’.
I want that she can make connection using the Desktop Client, so she can make automatic backups.
Regards, Hans
JennC
Jul 15, 2016NETGEAR Employee Retired
Hello HaTa,
I got confused there. Is she connected wireless at 5.0 ghz when getting the offline problem on ReadyCloud client? Have you tried check if she gets the same problem when you connected her computer via LAN cable and disable the wireless?
Regards,
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!