Forum Discussion

SarahG's avatar
SarahG
Aspirant
Mar 08, 2018
Solved

No access to readycloud

The serial number is using the MAC address of eth0, how do I change this so that it displays the correct Serial Number so I can connect to ReadyCloud?
ReadyCLOUD Portal
  • mdgm-ntgr's avatar
    mdgm-ntgr
    Mar 10, 2018

    This is now fixed.

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Mar 08, 2018
On your RN102?

I wouldn’t have expected to see this problem on that having never seen it on that model.

This is an issue seen with a small batch of ReadyNAS Pro units.
  • SarahG's avatar
    SarahG
    Aspirant
    Mar 09, 2018

    when I upgraded the firmware the serial shoed as N0NE000200000 - after backing up I did a FACTORY reset and it changed the serial to the MAC address, how do I resolve this. A comment "I wouldn’t have expected to see this problem on that having never seen it on that model" isn't very helpful

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired
      Mar 09, 2018

      Please have a look at the PM I sent earlier today. You should find that more helpful.

       

      I do think this should be straightforward for me to fix. Was just trying to confirm that you selected the correct model in your earlier post.

      • SarahG's avatar
        SarahG
        Aspirant
        Mar 09, 2018

        pm sent

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