NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

SarahG's avatar
SarahG
Aspirant
Mar 08, 2018
Solved

No access to readycloud

The serial number is using the MAC address of eth0, how do I change this so that it displays the correct Serial Number so I can connect to ReadyCloud?
ReadyCLOUD Portal
  • mdgm-ntgr's avatar
    mdgm-ntgr
    Mar 10, 2018

    This is now fixed.

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Mar 08, 2018
On your RN102?

I wouldn’t have expected to see this problem on that having never seen it on that model.

This is an issue seen with a small batch of ReadyNAS Pro units.
SarahG's avatar
SarahG
Aspirant
Mar 09, 2018

when I upgraded the firmware the serial shoed as N0NE000200000 - after backing up I did a FACTORY reset and it changed the serial to the MAC address, how do I resolve this. A comment "I wouldn’t have expected to see this problem on that having never seen it on that model" isn't very helpful

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Mar 09, 2018

    Please have a look at the PM I sent earlier today. You should find that more helpful.

     

    I do think this should be straightforward for me to fix. Was just trying to confirm that you selected the correct model in your earlier post.

    • SarahG's avatar
      SarahG
      Aspirant
      Mar 09, 2018

      pm sent

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired
        Mar 10, 2018

        This is now fixed.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More